Programme strategy
Define ownership, audiences, earning logic, redemption value, expiry and success measures.
Service / Loyalty Commerce
Omnichannel loyalty services
Turn every transaction into a relationship.
DigiCommerce designs and connects one loyalty ecosystem across stores, online commerce, ERP and operations—so customers are recognised everywhere and your teams manage one dependable set of rules.
One loyalty
identity
In-store POS
Online store
ERP
Back office
Recognise customers
Reward purchasing
Make value visible
Unify engagement
A connected service
One customer promise. Four disciplines working together.
A loyalty programme succeeds when strategy, customer experience, commercial rules and technology move as one. We shape the operating model first, then design and integrate the experience around it.
Experience design
Map the join, identify, purchase, earn and redeem journey for B2C and B2B customers.
Commerce integration
Connect POS, online storefronts, ERP and operational tools through secure APIs and agreed rules.
Launch enablement
Validate end-to-end scenarios, equip teams and establish clear ownership for ongoing optimisation.
Architecture with purpose
Connected where it matters. Clear where it counts.
We establish a single loyalty data and rules layer, then align each channel around the same identity, balances and transaction events. The result is a simpler customer experience and a more governable operating model.
- One loyalty ID across physical and digital touchpoints
- Near real-time balance updates after checkout
- Shared rules for earning, redemption and expiry
- Traceable transaction history for customers and teams
Delivery pathway
From programme intent to confident launch.
Each phase turns an open question into an agreed, testable decision—reducing ambiguity before customers ever see the programme.
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01
Discover
Goals, audiences, ownership and systems.
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02
Design
Journeys, rules, roles and customer messaging.
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03
Integrate
Identity, APIs, events and synchronization.
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04
Validate
End-to-end earning, redemption and recovery.
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05
Launch
Readiness, rollout and measured optimisation.
Decisions that unlock delivery
Align the programme before building the programme.
We facilitate the decisions that define scope, protect the customer experience and keep every system working from the same commercial truth.
01
Where will customer accounts be created and mastered?
02
Which system owns loyalty rules and balances?
03
What earning, redemption and expiry logic applies?
04
Who may redeem a shared B2B balance?
05
How quickly must transaction data synchronize?
See the experience